Thursday, December 18, 2014

Confidence


            In this video Prof. Baba Shiv goes over the importance of confidence and the effect that it can have on a leader and his or her followers. When a leader is put in charge of a group of people it is important that they act like a leader. People look at a leader for guidance, when in charge of a group Prof. Baba makes it a point to show us that we must transfer our own confidence to those below us.

            I think that Prof. Baba gives a good example of when having confidence is crucial. When he talks about a military commander be shows us the importance of confidence, someone like a military commander will have the lives of others in their hands so it is important that they do not fail to portray confidence. I often knew this when I was in the military but sometimes did not follow through, it was always hard for me to tell those which were older than me what to do and how to act. My military experience was in an air traffic control facility and not a battle field.

            Although an air traffic control facility can feel like a battle field it can be very different in some aspects. Overall the concept was still the same, we all had responsibilities and we all had the lives of others in our hands. I can recall a situation when I was new to working in the tower, on this day I was working ground control which consisted of controlling the aircraft which were taxiing through the airfield. I was still relatively new, I was bit nervous but I tried to sound as confident as possible. I remember having to ask a group of pilots to park their aircraft in a location which they usually do not for a temporary amount of time because we had a lot of foreign traffic in route. One pilot questioned why I was doing things differently on that day and I did not convey enough confidence so this pilot wanted to verify with their supervisor on what the issue was. This pilot slowed traffic down enough to where it became a snowball effect which caused the air field to get severely backed up.

            This is an example of what lack of confidence can do, when your troops no longer want to follow you mass delays can occur and people can be scared for their own safety to follow your lead. During this situation there were many emotional reactions which came with it but it seemed as though they all revolved around fear. During this situation I felt worried, stressed and inadequate, I felt at that young age that I was not good enough to be able to hold these types of responsibilities. This is a constant fear that comes with not having confidence, the feeling of not knowing rather you are good enough can take its toll on a leader and then be reflected through the performance of the group.

            As time went on I feel that I have grown as a person, confidence is something which I am much more comfortable with. Confidence is not always automatic but it is much easier to convey when I am an expert on the subject matter. As a T-ball coach I am tasked with the job of teaching my four year olds and transcending my own confidence to my team so that they want to get up and play. In this situation my job is to teach the kids they are capable of completing any task which they put their minds to. Many times I will instruct the kids on their task and for them to complete it I must sound confident and assure them that I am confident in them. Every age group is very different and you must learn how to push them in the right direction.

            I can recall my first game with my team, we had spent the last two months training them and assuring that they will be able to play well. Before the game started I looked at my team and told them to just have fun out there on the field, this game was all about fun and learning to love the sport. Throughout the season I made sure to never scold any of the children, I knew that it was my job to build their confidence in themselves first. In this situation confidence transcended into fun for my whole team and I could not have been happier with the result. During this time my confidence and my teams confidence brought out some special emotion in me which I had felt during other leadership roles. I had a feeling of honor, pride and most of all I felt very accomplished. It was important for me to feel this way because this last year coaching t-ball had to be one of the most rewarding things that I had ever done in my life.  

Saturday, December 6, 2014

Collaborative-Decision Making


            Stewart Levine gives a road map towards resolution in our text, in this book we talk about the craft of resolution and different ways that we can work towards making a decision that everyone will be satisfied with. One of the seven steps of resolution is called “listening for a vision of resolution”, in this step we are taught to listen so that everyone’s concerns may be heard. When we are getting stake holders involved we are now listening to everyone that is part of the team and working towards the best decision possible. When we are listening for a resolution that benefits everyone, one of the questions which we have to ask is if the “preliminary vision fits everyone’s view of the outcome” (Getting to Resolution pg. 137)? This is an important question to ask because as stated before we want to make everyone a part of the team. It is important to get the opinion of everyone who has a stake in the organization because they have a different point of view than you might have and diversity has been known to create good decisions.

            At my job I am constantly faced with many different situations, the job of a Rail Traffic Controller requires someone to move trains in the fastest way possible across America while still favoring priority trains. I have had situations in the past where I have needed to collaborate with many different people that had a stake in the mission. I was faced with a scenario where pushing a priority train would help us make this particular trains scheduled goal; the only down fall was that it would put into jeopardy making goal on about 8 non-priority trains. I gathered a team of individuals who all had a say in the matter and we began to discuss the issue at hand. Eventually we came to the conclusion that laying down the whole railroad for one train was not the most practical solution and decided we could make up some time on our priority train later on. This was an important decision because we saved the company some money and we increased all of the stakeholder’s bonuses in this instance. As a team we made a decision and stuck to it, we took a risk but it was a risk that we all agreed upon which made our resolution much better in the long run. Since we all came to the decision together there was no bad blood between our groups.

            There were many ways that including the stakeholders helped us out in this situation. As I think about it I realized that

-          We were not worried about any repercussions because everyone was on board with the decision.

-          We had the investors on our side and happy to comply with the situation.

 

-          We were given more leeway because all of the stakeholders knew what we were trying to accomplish at the moment.

 

-          We were much more efficient because we had a workable agreement, a shared vision and minimized conflict.

 

-          We were able to be much more creative with our options now that we had the blessings of the stake holders.

In the long run, throughout this whole ordeal I knew that our team work and collaboration helped us achieve our objective. When we brought in everyone that would be involved we all felt a weight come off of our shoulders, we no longer felt the pressure of making the decision on our own and having to face the repercussions later on. We were able to focus and make the best decision possible. The only other person I feel that could have added to the strength of our team was our liaison between the company who’s product we were shipping and our company, unfortunately he was not available on this day. Being able to keep everyone informed is a key part of the resolution process.

This resolution process has shed light on many ways that I have done business in the past. It has taught me many things I like to think that I will use it in the future when working towards a resolution; I will make it a point to have a positive attitude, listen to everyone and also include all members. Sometimes taking on all the decisions yourself can be very stressful and hurt everyone in the long run.  

 

  Reference:

Levine, S. (2009). Getting to resolution: Turning conflict into collaboration (2nd Ed.).San Francisco, CA: Berrett-Koehler Publishers, Inc.